Every day more than 2,000 people are using the new My Foxtons portal following a substantial upgrade of the service with the addition of significant extra functionality for the renting and buying of homes.

The new features, which were introduced earlier this month, include offering tenants and buyers the ability to:

• Receive information on properties up to two weeks ahead of seeing the property on aggregator sites
• Receive notification of price reductions as soon as they happen
• Request viewings
• Instant message your dedicated agent
• Make offers
• Securely upload document required for ID and anti-money laundering checks

The significant upgrade means that landlords, sellers, tenants and buyers are all able to benefit from the innovative, expert My Foxtons offer, which complements Foxtons' branch network and supports the commitment to delivering exceptional customer service. The service has proven particularly popular with landlords; 85% of all Foxtons landlords now regularly use My Foxtons.

Initial feedback on the additional features has been extremely positive. At present:

• More than 2,000 landlords, sellers, tenants and buyers log in to My Foxtons each day
• More than 210 new My Foxtons accounts are created per day
• 22% of Sales' Terms and Conditions and 34% of Lettings' Terms and Conditions are signed online
• An average of 170 viewing requests (sales and lettings) each day are received through My Foxtons
• An average of 50 offers for properties (sales and lettings) are received each day through My Foxtons

Nic Budden, Foxtons Chief Executive Officer, said:

“We launched the My Foxtons portal last year to give our customers greater control and transparency through the sales and letting process. The upgrades we've just added give all our customers significant further functionality and complement the premium service we provide through our network of branches across London.

“We're delighted with the response to the upgrade. Every day more than 2,000 customers use the portal and more than 210 accounts are created. The markets in which we operate are changing rapidly and we will continue to innovate. We look forward to rolling out further initiatives for customers, utilising our industry leading technology platform in the year ahead.”

-END-

Notes to editors

About My Foxtons

The My Foxtons online portal gives sellers, landlords, buyers and tenants complete visibility on their sales, lettings, buying and renting process, alongside Foxtons' premium customer service. Features include:

• Book a valuation and instruct online
• The ability for sellers and landlords to receive real time updates and figures on viewings and web traffic of their properties, including feedback on what prospective tenants and buyers love, or don't love, about your property
• Make and accept offers
• Tenants and landlords are able to sign documents securely online, 24 hours a day
• Landlords are able to see 24/7 when rent is paid or when any maintenance charges have occurred

Contacts

Foxtons

Olga Scott

Olga.Scott@foxtons.co.uk

020 7893 6324