Growing PropTech business Upad.co.uk, has been crowned Best Online Lettings Agent at the acclaimed The ESTAS Awards 2017, which recognise the best estate and letting agents in the UK.

The awards, presented by celebrity property expert Phil Spencer were held at the Grosvenor House Hotel in London on Friday 12th May. The ESTAS recognise the best agents for customer service based on ratings from over 30,000 customers around the UK. Upad landlords commented on the unrivalled level of customer service that the company provides, and made clear that they would not consider using another agent to let their properties.

James Davis, CEO and Founder of Upad, comments: “I am delighted that we have been recognised as the Best Online Lettings Agent in the UK. The fact that these awards were voted for by the people who matter most, our customers, means so much. I'm exceptionally proud of the whole team behind Upad who have always put the customer at the heart of what they do. As a company, we are driven by empowering landlords to self-serve and run their businesses more efficiently. It's an exciting time for Upad and PropTech generally in the UK, and this award clearly recognises that.”

Upad was founded 10 years ago by James Davis, a landlord himself, and is rapidly becoming the UK's largest online letting agent by disrupting the outdated and fragmented £3billion rental market. Upad harnesses innovative technology and first-class customer service, to deliver services previously only offered by traditional high street agents, at a fraction of the cost. The platform manages the complexity of finding tenants, and the tenancy thereon after. Upad has helped rent over 43,000 properties to date and has ambitions to become the first port of call for every landlord in the UK in the future.

Phil Spencer, who has hosted the ESTAS every year since their inception in 2003 said: “This industry doesn't get enough credit for the work it does in helping millions of customers around the UK and making their dreams come true and at The ESTAS we want to highlight that fact.” Addressing the audience, he added: “if you make it up on stage today you can leave in the knowledge that you've achieved the highest accolade our industry can offer.”

Simon Brown, Founder of The ESTAS said: “Like it not we live in a world where the consumer decision making process is influenced more and more by customer reviews so The ESTAS provides a kite mark of excellent service for any property professional involved in the home moving process.”

Upad has also recently been rated the highest of all online letting agents (9.6 out of 10) on Trustpilot (the online shopping equivalent of TripAdvisor) from over 800 reviews. Feedback from landlords is that they rate Upad not just because of the savings that they make, but the proactive approach to helping landlords find tenants and the additional support offered by phone, email and webinars. With Upad operating 24/7, properties are let faster with each listing attracting 25 enquiries on average.

With new landlord registrations having gone up by 76% compared to 2016 and Upad doubling its revenue growth year on year, it comes with little surprise that Upad won the Best Online Agent title on the first time of entering the competition. For further information, please visit www.upad.co.uk.

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